Frequently Asked Questions

Orders & Shipping

Are your products officially licensed?

Yes! POPbuddies works with official licensors and partners to create licensed anime, gaming and pop culture merchandise for fans across Europe.

Where do you ship from?

Orders are shipped from Finland within Europe.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping options and rates are shown during checkout.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Orders are usually packed within a few working days.

Will I need to pay customs fees?

Customers outside the EU may need to pay customs duties or import taxes depending on local regulations.

Can I track my order?

Yes. Tracking information is sent once your order has been shipped.

Coming Soon

What does “Coming Soon” mean?

“Coming Soon” items are products that have not arrived yet. You can sign up to be notified once they become available.

Products & Quality

Are your plushies safe for children?

Many of our plush products are tested to meet European toy safety requirements and carry CE / UKCA markings where applicable.

Why may products look slightly different from promotional images?

Small production differences can sometimes happen between final samples and mass production. We always aim to keep products as close as possible to the approved designs.

What makes POPbuddies different?

We’re a fan-driven European brand focused on creating anime and gaming products.

POPbuddies Brand Questions

What is POPbuddies?

POPbuddies is a Finnish anime and gaming merchandise brand creating officially licensed products inspired by the worlds fans love most.

What does “Follow the Bunny” mean?

“Follow the Bunny” represents the journey through different fandom worlds, collections and experiences that connect the POPbuddies universe together.

Does POPbuddies create original products too?

Yes! Alongside licensed products, we also create original concepts and characters such as Totemu Chums.

Returns & Support

What if there’s a problem with my order?

If something arrived damaged or incorrect, contact us and we’ll do our best to help.

How can I contact POPbuddies?

You can contact us through our contact page or by email.